Support

Ascend: Recovery Companion · Last updated 29 August 2026

If you are in crisis, please get help now — email is too slow. Contact your local emergency services, or a crisis line: 988 in the US, the Samaritans on 116 123 in the UK and Ireland, or your local equivalent. They are available now, and free.

Contact us

Email: support@ascendrecovery.app

Please tell us your device model and iOS version. We cannot look up your account from an email address unless you linked one in the app — accounts are anonymous by design.

Ascend is published by VAN DUNG LE, an individual trading as Ascend, of Flat 149 Marner Point, 1 Jefferson Plaza, London E3 3QE, United Kingdom.

Common questions

How do I cancel Premium?

In your Apple account settings: Settings → [your name] → Subscriptions → Ascend. Cancelling there stops the renewal. Deleting your Ascend data does not cancel a subscription.

I paid but Premium isn't showing

Open the upgrade screen in Ascend and tap Restore purchases. That re-attaches your App Store subscription to the account on this device. If you have reinstalled or changed device without linking an email, your subscription can be restored but your recovery history cannot.

I lost my phone — can I get my history back?

Only if you linked an email address in Settings beforehand. Ascend accounts are anonymous by default, which means there is nothing that identifies the data as yours without that link. We cannot recover it for you.

Site blocking isn't working

Check that the DNS profile is still installed: iOS Settings → General → VPN, DNS & Device Management. iOS can remove it, and some networks or another VPN can override it. Site blocking is a speed bump, not a security control — see the terms.

Something in the community feed is abusive

Tap Report on the post or comment. That hides it from everyone's feed immediately, before we look at it, and sends it to us — we aim to act within 24 hours. You can also email us at support@ascendrecovery.app.

How do I delete everything?

Settings → Delete my data in the app. It is immediate, permanent and cannot be undone.